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APEX CENTER EVALUATIONS

Store Presentation & Cleanliness

Promotional materials are up-to-date and properly displayed: Required
Exterior signage is clean, illuminated, and in good condition: Required
Storefront windows are clean and free from smudges or clutter Required
Lobby and waiting areas are spotless and well-organized Required
Back-of-house storage and break areas are neat and compliant with safety standards: Required
Wax suites are sanitized and well-maintained Required
Restrooms are clean, stocked, and checked regularly: Required

Guest Experience and Service

Guests are greeted promptly and warmly upon arrival: Required
Front desk staff demonstrates product knowledge and brand enthusiasm Required
Staff follows proper check-in and appointment scheduling procedures: Required
Retail product recommendations are offered appropriately: Required
Membership and promotions are explained clearly: Required
Membership and promotions are explained clearly: Required
Guest complaints or concerns are handled professionally and efficiently: Required

Cleanliness and Hygiene

Lobby and waiting area are tidy and inviting Required
Wax suites are spotless and stocked to standard Required
Treatment rooms are spotless and well-stocked Required
Waxing tools and equipment are sanitized properly: Required
Restrooms are clean and fully stocked with essentials: Required
Staff follows hygiene and safety protocols consistently: Required

Service Quality & Efficiency

Waxing specialists are professional and friendly: Required
Treatment is performed efficiently and with care: Required
Staff educates guests on pre- and post-care: Required
Appointment times are honored with minimal wait times: Required

Retail & Product Display

Retail products are organized and attractively displayed Required
Correct pricing and promotional signage are in place: Required
Inventory is adequately stocked with best-selling items: Required

Operations and Compliance

Staff adheres to dress code and presents a professional image: Required
Safety and sanitation protocols are strictly followed: Required
POS system and checkout process are efficient: Required
Reservation books are managed appropriately: Required
Reservation notes are up to date same day, at least 2 shifts in advance, and evenly distributed amongst all parties (manager included): Required
Compliance with company policies and procedures: Required
All technology in center is operating and fully functional: Required
All maintenance in center is operating and fully functional: Required

Sales and Performance Metrics Review (Month to Date)

Employee Engagement & Performance

All team members are in proper uniform and well-groomed Required
Ongoing employee training and development are evident: Required
Staff morale and engagement observed during visit: Required
Scheduling and staffing levels are appropriate for guest traffic: Required
Leadership effectiveness of center manager: Required

Operational Compliance & Efficiency

POS and scheduling systems are fully functional with no issues: Required
Waxing and sanitation protocols are followed per company standards Required
Inventory levels are maintained, with minimal out-of-stock issues: Required
Financial handling and daily cash reconciliation are accurate: Required
Emergency procedures and safety protocols are clearly understood by staff: Required
Compliance with corporate policies and brand standards: Required

Overall Performance & Recommendation

Compliance with corporate policies and brand standards: Required

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KELCOR HOLDINGS LLC.

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